Customer Operations Intern

We are seeking a Customer Operations Intern to join our team in a European, multicultural and fast-moving business environment. As a Customer Operations Intern, you will support HP Customers and Sales Teams within the area of Order Fulfillment.

Responsibilities

• Backlog Support & Order Management:

+ Supports the management of customer and partner order backlogs under the guidance of experienced team members. + Monitors backlog management tools and assists in identifying orders at risk of missing service level agreements (SLAs). + Supports backlog analysis and helps prepare reports for customers and account teams. + Assists with claims, exceptions, and special customer requests following established processes and procedures. + Supports the coordination of customer order change requests while ensuring data accuracy. + Learns and contributes to order management best practices and operational processes.

• Financial & Revenue Support:

+ Assists in monitoring invoicing and order closure activities in HP systems. + Supports the team in following up on billing-related issues and open orders. + Helps maintain data quality and supports inventory and revenue-related analysis. + Assists in tracking financial disputes and supports timely resolution activities. + Contributes to quarter-end operational activities and revenue support initiatives.

• Communication & Cross-Functional Coordination:

+ Supports customer communication by providing order status updates under team guidance. + Assists customers and internal stakeholders with information regarding orders, deliveries, and claims. + Collaborates with internal teams including Sales, Logistics, Order Fulfillment, Credit & Collection, and Sales Operations. + Supports proactive communication regarding orders potentially at risk of missing agreed SLAs. + Learns HP Customer Operations processes and provides basic guidance to stakeholders when appropriate. + Participates in team meetings and cross-functional projects to gain business understanding.

• General Responsibilities:

+ Supports the accuracy of processes and operational activities within the Customer Operations organization. + Delivers assigned tasks in a timely and professional manner. + Follows HP internal policies, procedures, and compliance requirements. + Demonstrates a willingness to learn and continuously develop professional skills. + Contributes to team initiatives and process improvement activities. + Performs other internship-related tasks as assigned by the manager.

Education, Knowledge and Skills

• Currently pursuing a Bachelor's or Master's degree in Business Administration, Supply Chain, Economics, Engineering, or a related field in a University based in Spain.
• Interest in Customer Operations, Supply Chain, Order Management, or Business Operations.
• Strong communication skills in English.
• Good German language skills are considered a plus.
• Good knowledge of Microsoft Office applications, especially Excel and PowerPoint.
• Customer-focused mindset with a willingness to help and learn.
• Strong analytical and problem-solving mindset.
• Attention to detail and commitment to accuracy.
• Ability to organize and prioritize tasks.
• Team player with strong collaboration skills.
• Adaptable and eager to learn in a dynamic international environment.
• Positive attitude and willingness to take initiative.

Benefits

• Paid internship within a global, technology driven company.
• Join an international work environment, with opportunities for learning, professional development, and networking across teams.
• Flexible working schedule, with options for part-time agreements (4 hours/day) or full-time (8 hours/day).
• Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns.
• Mentor assigned.
• Opportunity to join the HP Graduate Program following the placement.
• Lunch at reduced prices at our canteen.
• Access to our on-site sports center, including gym facilities, squash, tennis, and basketball courts, and 25+ organized sports and wellness activities.
• Participation in the NextGen Employee Network, offering regular events and opportunities to connect with other early-career professionals.
• On-site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare.
• Free printing access and hands-on workshops using the latest HP technologies.