Description
We are seeking a Specialist, Implementation to join our team. The successful candidate will be responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers.
The Customer Implementation System (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the NAM region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & new customers in the region.
Key responsibilities:
- Manage small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline
- Guide customers through established processing rules, specifications and required documentation
- Conduct detailed testing of data elements, sub elements, network configurations and interfaces; validate all customer test cases to ensure production readiness
- Suggest configuration/production setup changes with minimal guidance; identify potential issues to escalate to leadership
- Provide technical guidance to less experienced team members
Requirements:
- Experience supporting standard infrastructure design and implementation
- Demonstrated understanding of Mastercard's core products and services
- Successfully completed detailed testing and implementation of hardware and software elements
- Demonstrated understanding of transaction processing
- Experience leading customers through trainings and manuals; answers general questions
Nice to have:
- Experience with MasterCard services in the past (dual-message/single-message)
- Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project