Description
Visa is seeking an Analyst, Implementation Services to join their team in Pasay, Philippines. The Implementation Services team is responsible for delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.
The Analyst, Implementation Services will serve as a Visa Project Manager for implementation services provided to Clients, including enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.
Key Responsibilities:
- Lead and execute high-quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines.
- Coordinate directly with clients to analyze and understand card program setup/endpoint requirements to implement Visa products and services and facilitate endpoint connectivity to support the business and formulate implementation solutions.
- Confidently manage client projects in parallel to product developments and a changing landscape.
- Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders.
- Communicate complex, technical concepts in a focused and well-organized manner.
- Learn and acquire knowledge in modern technologies in keeping step with market developments.
- Leverage expertise in APIs and infrastructure design to deliver client-facing support, ensuring seamless integration of Visa products and solutions.
- Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications.
- Represent client system and operational requirements to internal Visa organizations.
- Be an active contributor in a high-performing, supportive, and inclusive team culture.
- Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor.
- Be accountable for delivering agreed objectives.
- Coordinate internal Visa resources to ensure delivery on commitments.
- This position requires off scheduled work including late evenings / weekends / Public Holidays in support of client and company configuration changes and associated post-production validation.
Qualifications:
- Bachelor’s Degree or equivalent qualification.
- A minimum of 5+ years’ experience in a customer support role in financial services, payment card, software, or information services.
- A minimum of 5+ years' experience in project management or business analysis.
- Understanding of digital payments and web-based technology including HTML, web-based service APIs, JSON, XML, integration, and payment flows.
- The ability to troubleshoot technical/ integration issues, review logs, identify root causes, and provide recommended resolutions.
- Strong project management skills.
- Strong analytical and critical-thinking skills.
- Strong verbal, written, presentation and interpersonal skills.
- Demonstrated ability to articulate complex technical terms or processes into business language.
What will also help:
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Willingness to take on new challenges, explore innovative ideas and be flexible with changing priorities.
- Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to innovative ideas and changes to the standard operational procedures.
- Proficiency in Mandarin would be considered a plus.