Description
We believe independent restaurants deserve the same advantages as big chains without giving up their independence.
The Challenge to Solve: The Customer Support and Phone trainer at Slice is responsible for onboarding, developing, and empowering customer support and phone team members.
The Role You will create and execute a new employee training program, develop and maintain the team's training manual and records, and identify areas of improvement by creating data-driven assessments.
Responsibilities:
- Create and execute a new employee training program
- Develop and maintain the team's training manual and records
- Identify areas of improvement by creating data-driven assessments
- Implement existing and new job training to ensure all employees are fully informed and trained on existing processes
- Review surveys and quality assurance scores to monitor and analyze training effectiveness
The Winning Recipe:
- Excellent English verbal and written communication skills
- 3+ years coaching and/or training experience in a high-paced contact center environment
- Ability to lead training sessions in person or virtually
- Experience in creating tests to evaluate knowledge level and ability to analyze data to make decisions
- Must be able to travel to all Slice Customer Support offices in MK, and BPO locations
The Extras:
- A team obsessed with ping pong tournaments, pizza Fridays, and summer parties!
- Wellbeing + learning and development program