Description
We are seeking a Customer Success Manager to join our team in Berlin, Germany. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing strategic support and guidance on the use of our products and services.
Job Description:
Hewlett Packard Enterprise (HPE) is a leading IT company that enables its customers to stay technologically ahead of the curve. With our comprehensive portfolio of cloud, data centre, and workspace applications, our technologies and services make our customers' IT more efficient, productive, and secure.
We are looking for a Digital Sales - Customer Success Manager (w/m/d) with a focus on Cloud & Infrastructure sales for existing customers in Germany. Our DCSM team, based in Berlin, manages as-a-service customers in Central Europe and is responsible for upselling and cross-selling activities.
In this role, you will work with our products to get the best out of our customers' solutions and focus on their success. You will ensure that they benefit from our solutions in the best possible way.
Responsibilities:
- Strategic support: You will be the central contact person for your customers around the HPE-as-a-Service portfolio.
- Growth driver: You identify upselling and cross-selling potentials and support customers in expanding their infrastructure.
- Customer journey management: You accompany existing customers from onboarding to scaling into new business areas - with a focus on sustainable business success.
- Success planning: You create and maintain success plans to make your customers' business goals transparent and drive them forward actively.
- Networking & collaboration: You work closely with our internal experts to achieve the best possible customer outcome.
Requirements:
- Background: Completed studies or training in business administration, commerce, or a similar field. Alternatively, 1-3 years of relevant experience in IT sales, customer success, aaS, or cloud infrastructure.
- Languages: Very good German skills at C2 level and English skills at least B2/C1 level.
- Personality: You listen actively and are empathetic. You work solution-oriented and have a strong affinity for IT topics. Your high learning willingness and clear communication in writing and speech characterise you. You also make decisions based on facts (numbers, data, insights) rather than intuition.
Benefits:
- Onboarding & development: A structured, multi-week onboarding programme including sales training enables you to start directly at HPE and gain internationally recognised certification in the customer success area.
- Flexibility & balance: In addition to 30 days' holiday, you benefit from 4 additional "wellness Fridays". Hybrid working is practised at our company.
- Security & growth: You receive a permanent employment contract in an environment that promotes personal responsibility and a modern "fail-fast" learning culture.
- Compensation & incentives: Attractive target salary of 50k - 65k € in an 80/20 split (depending on relevant previous experience) with 100% guaranteed commission in the first 3 months and uncapped variable compensation with attractive bonuses when targets are exceeded.
- Excellent infrastructure: Work in our modern design offices on Ku'Damm - including rooftop terrace, barista coffee, and regular team events.
- Lived diversity: Become part of our employee resource groups (e.g. Women's Network, Pride ERG) and find space for exchange and empowerment.
- Extensive add-ons: Subsidy for BVG monthly ticket (ABC/Germany ticket), 400€/year MachtFit budget, JobRad, approx. 100€/month Lunchit voucher, 60h/year for social engagement (fully paid) and much more.