Care Team Representative

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We're a leading global provider of technology-enabled risk, benefits and integrated business solutions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organisation committed to doing the right thing – one where caring counts.

We're looking for a Care Team Representative to join our team in Orlando, FL. As a Care Team Representative, you will provide excellent service displaying empathy to callers regarding claims for multiple lines of business.

Responsibilities:

• Act as primary liaison with callers from multiple client accounts within a shared services environment.
• Follow specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Enter verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system.
• Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed.

Requirements:

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required. Inbound call centre experience preferred.
• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Strong organisational skills.
• Good interpersonal skills.
• Ability to multi-task in fast-paced environment.
• Ability to support multiple clients across communication channels and utilise multiple systems simultaneously.
• Ability to work in a team environment and/or independently.

Benefits: No specific benefits mentioned.

Event Details: Sedgwick Orlando Open House Hiring Event: Meet Your Future Team & Launch Your Career! Date: Tuesday, November 17th, 2026 Time: Interviews scheduled between 9:00 AM - 3:00 PM EST Location: Sedgwick, 12650 Ingenuity Dr, Orlando, FL 32826