Customer Service Representative

We are seeking a Customer Service Representative to join our team at Valley Center Tower. As a Customer Service Representative, you will provide extraordinary care to our customers through friendly, courteous, and professional service. You will handle inbound phone calls and walk-in customers, analyze and collect unpaid self-pay balances, document discussions with patients, and update patient accounts as needed.

Responsibilities:

• Work with inbound phone calls and walk-in customers in a professional manner
• Collaborate with the appropriate person/area to ensure all customers' queries are well-investigated and resolved
• Analyze and collect unpaid self-pay balances to ensure accounts are paid in full
• Assist patients with financial options when needed
• Document discussions with patients or parties by entering detailed notes in the appropriate software
• Handle patient accounts and updates as needed
• Satisfy all Intermountain requirements regarding procedural, operational, and compliance training and updates
• Maintain expected productivity and quality standards

Requirements:

• Four years of general customer service experience or two years of medical admitting, billing, collection, or insurance experience or two years of customer service experience in an office or other professional environment
• Demonstrated excellent communication and interpersonal skills
• Experience managing multiple tasks or priorities
• Demonstrated typing proficiency

Preferred Qualifications:

• Bi-lingual - Spanish speaking
• Knowledge of medical terminology
• Versed in CPT/ICD-9 codes

Work Environment:

• Hybrid position: training is in-office for about 6 weeks, then 1 day in the office a week

Benefits:

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness