Description
We are looking for a passionate technical expert who has significant experience in delivering Marketing Cloud solutions to large enterprise organizations. As a Marketing Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization.
Responsibilities:
- Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organization
- Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, DevOps, performance, and solution design specific to Marketing Cloud
- Translate complex technical concepts for audiences ranging from Technical, Business to Executive Stakeholders
- Identify and evaluate capability gaps for standard product capability or identify creative solutions through customization
- Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
- Develop and run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers
- Build strong relationships with both internal and external business partners, contributing to broader goals and growth
Basic Requirements:
- 8+ years proven experience in enterprise consulting, including implementing enterprise software solutions in the Marketing/MarTech space
- Experience with Salesforce Marketing Cloud Engagement (Email/Mobile) AND one of: Marketing Cloud Personalization OR Marketing Cloud Intelligence OR Marketing Cloud Account Engagement OR similar product
- Deep understanding of data modeling, integration architectures, and data governance best practices
- Knowledge of Marketing Cloud Engagement scripting languages (AmpScript, SSJS, GTL, WSProxy)
- Experience with system architecture design and integration patterns
- Knowledge of Marketing Cloud Engagement Security capabilities and best practices
- Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
- Stay up-to-date with emerging marketing, data-related and AI technologies
- Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
- Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
Preferred Requirements:
- Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries, Marketing or Commerce
- Salesforce certifications
- Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX
- Familiar with Marketing / Personalization platforms
- Familiar with AI concepts
- Knowledge of Data Management principles and experience with Customer Data Platforms or Data Lakes
- Understanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS
- Other business level language skills (e.g. Portuguese, Spanish, Italian, French etc)