Description
We are seeking a Client Services Associate to join our team in Lisbon. As a Client Services Associate, you will serve as the first level of support to existing clients, managing and coordinating the completion of all language projects.
Responsibilities:
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Take a proactive role in learning about clients' industry, business needs, and company culture, educating the project team, and providing a high level of service
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfill client expectations
- Comply with all ISO regulations, processes, and procedures
- Potentially troubleshoot problem projects
- Understand and abide by individual project instructions and effectively communicate to the production team
- Investigate client complaints where applicable
- Discuss issues with clients and production staff and creatively problem-solve to alleviate issues
- Complete all other tasks as assigned by a manager
Job Requirements:
- Minimum Bachelor's degree or its equivalent
- Experience in customer service
- Excellent problem-solving and analytical skills
- Effective time management and ability to multi-task in a fast-paced environment
- Excellent written and verbal communication skills in English
- Ability to work well with people from a variety of different backgrounds and cultures, work independently, and as part of a team
- Experience coordinating projects and assignment of resources a plus
- Strong MS Office/computer skills