Description
We are seeking a Client Success Analyst Specialist to ensure customer satisfaction and success using our Domínio accounting software. As the primary point of contact between clients and Thomson Reuters, you will provide support, guidance, and personalized solutions.
Key Responsibilities:
- Manage a portfolio of clients focusing on Domínio Solutions, implementing Customer Success methodologies within reseller organisations.
- Standardize processes and implement best practices throughout the client journey.
- Implement adoption, relationship management, revenue expansion, negotiation, and client retention methodologies.
Required Qualifications:
- Completed degree or currently pursuing in Administration, Engineering, Accounting Sciences, Computer Engineering, or related fields.
- Valid driver's license.
- Experience in client management and delivery of end-to-end projects.
- Knowledge in key areas of responsibility such as Client Service, Process/Operations Management, Customer Experience, etc.
- Ability to visit clients in Porto Alegre and surrounding areas.
- Negotiation and sales skills.
Preferred Qualifications:
- None
What we offer:
- Hybrid work model.
- Flexible work arrangements.
- Professional development and growth opportunities.
- Competitive benefits package.
- Global culture of inclusion and belonging.
- Opportunities for social impact.
About Us: Thomson Reuters is a global provider of trusted content and technology.