Description
Ninja Van, a leading tech-enabled logistics company in Southeast Asia, is seeking a Senior Relationship Executive to manage and grow a portfolio of corporate accounts.
The successful candidate will be responsible for strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities.
Key responsibilities include:
- Managing and growing an assigned portfolio of corporate accounts
- Monitoring account performance, shipment volume, SLAs, KPIs, and revenue
- Leading client business reviews and serving as a key point of contact
- Coordinating with internal teams to resolve client concerns and claims
- Supporting the Relationship Manager through account reporting and onboarding activities
Requirements:
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field
- At least 3 years of relevant experience in Account Management, Relationship Management, or Client Coordination
- Experience managing corporate, enterprise, or mid-to-large accounts is preferred
- Proven ability to manage client relationships and drive cross-sell/upsell opportunities
- Strong communication, negotiation, analytical, and stakeholder management skills
- Proficiency in Microsoft Office and comfortable working with data and reports
- Willing to attend client meetings/visits and work extended hours when necessary
- Proficiency in Mandarin is a plus