Description
We are seeking a Communications Specialist to work closely with various stakeholders to deliver communications for the distribution channels of the HK Retirement business. You will be responsible for curating marketing and communication messages and developing materials that support effective channel communication. You will also liaise and coordinate with communication peers and key stakeholders to execute customer communications as required.
Channel Communication and Engagement
- Work with stakeholders across our distribution channels to ensure smooth execution of communication and engagement programs that enhance Manulife's MPF and pension image and position, supporting both acquisition and retention targets.
- Support the team in planning and implementing channel education and engagement initiatives.
- Curate marketing and communication messages, and develop materials that enable effective communication with agents, banks and brokers.
- Manage the channel communication calendar to ensure timely, coordinated and consistent messaging.
Customer Communications
- Support the implementation and monitoring of customer communication and engagement programs for the HK Retirement business.
- Liaise and coordinate with communication peers and key stakeholders to execute customer communications as required.
- Translate complex MPF and pension information into clear, engaging messages for customers.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.