Description
We are seeking a Project Manager of Client Services to serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution.
The successful candidate will have a solid understanding of the electronic discovery industry and the ability to manage multiple projects, work efforts of various resources, and client relationships in a fast-paced environment.
Essential Job Responsibilities
- Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
- Drives overall client satisfaction through effective coordination and communication of client deliverables;
- Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
- Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
- Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
- Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
- Manages and reports to clients on project budget and financial status;
- Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit;
- Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Client Services Manager;
- Ensures that an up-to-date record is maintained with regard to the status of all projects being worked on;
- Provides substantive oversight to client-specific projects on a day-to-day basis;
- Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
- Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;
- Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;
- Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;
- Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location;
- Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.
Required Qualifications & Characteristics
- A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers;
- Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities;
- Demonstrated success in the management of multiple simultaneous projects;
- Oral and written communication skills which provide a strong and confident leadership presence;
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements;
- A solid understanding of database design and management, data processing activities and legal document review requirements;
- Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
The compensation range for this role is $90,000.00 to $100,000.00 USD annually and may be eligible for an annual bonus.