Description
As a Strategic B2B Partnership Manager at Agoda, you will manage a portfolio of hotel partners in Japan, maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.
Your key objectives will be:
- Identify, pitch, and build new supplier relationships for Agoda, focusing on the B2B and wholesale market
- Introduce and explain the strategic benefits of the new B2B solution product
- Grow bookings, revenues, and gross profit of assigned hotel partners
- Use data to develop business solutions and maximize Agoda's accommodation availability, content competitiveness, and business growth for hotel partners
- Evaluate existing partnerships and determine if any actions are needed to optimize performance
- Identify, prioritize, negotiate, contract, and onboard non-participatory hotels, ensuring favorable terms and conditions
- Formulate project ideas, determine where opportunity exists, and implement new approaches
- Work in a data-driven environment
- Research and troubleshoot rate and availability issues to help hotels maximize their booking performance
- Prepare pitch presentations and materials
- Manage regular weekly/monthly supplier and internal reports
To succeed in this role, you will need:
- Minimum 5 years' experience in account management, business development, or supply/e-commerce role
- Strong interpersonal skills and ability to influence external/internal stakeholders
- Out-of-the-box thinking to develop and implement solutions for unique challenges when negotiating with hotel partners
- Ability to drive insights out of data and articulate findings
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- A team player with a professional 'get it done' attitude and work ethic
- Strong prioritization and planning skills; must be comfortable with making trade-offs
- Curiosity to learn and willingness to try new approaches
- Comfortable in a two-way feedback culture
- Adapts well to and is energized by change
It's great if you have:
- B2B and wholesale markets experience
- Experience in the hotel or travel industry, especially OTA channels