Description
TransPerfect is seeking a goal-oriented and energetic individual to join their Client Services team as an Account Coordinator. This junior client services role involves learning about the Localization Industry and developing skills to provide clients with excellent service.
The Account Coordinator will be responsible for:
- Learning about the various aspects of the Localization Industry and developing skills to provide clients with excellent service
- Focusing on small-size and/or single-channel accounts or supporting larger/multi-channel accounts
- Developing project quote proposals and project schedules for new and existing clients
- Managing translation projects to ensure quality and on-time delivery and maximizing profitability
- Maintaining accurate projected revenue on open projects and providing timely billing adhering to company policies
- Developing and maintaining data and information including internal reports, client reports, and account documentation
- Providing departmental and team support by providing out-of-office coverage, process improvement suggestions, and organizing team-building events and activities
- Supporting senior team members in the development of meetings presentations for internal teams and external clients
- Providing feedback to the Technology teams regarding suggestions for improvement or user challenges
- Completing other tasks deemed appropriate for this role and assigned by the manager/supervisor
The ideal candidate will have:
- Superior written and spoken communication skills in English
- Independent, self-motivated, results-oriented, and dynamic with careful attention to detail
- Exceptional problem-solving and critical thinking skills
- Ability to work effectively under pressure to meet tight deadlines and challenging goals
- Ability to calculate discounts, interest, commissions, proportional percentages, and apply these concepts to develop practical solutions
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Demonstrated ability to multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, and take active measures to solve problems and commit to a high level of service
- Willingness to travel to offsite client or sales meetings
Requirements:
- Minimum Bachelor’s Degree from a recognized college or university
- 1-2 years of experience in a client-facing account management or client service representative role
- Experience using MS Project (Preferred)
- Knowledge of a second language (Preferred)
- Localization Industry experience (Preferred)