Application Integration Specialist - AI

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium.

Responsibilities

As an Application Integration Specialist - AI, your primary responsibilities are to own specific products from a technical perspective, troubleshoot, identify, and resolve issues by pushing bug fixes, and effectively reporting feedback and feature requests to the product team.

You will work closely with cross-functional teams such as Product, Support, Customer Success, Onboarding, and other engineers to ensure we provide the highest level of service and resolution to our customers, aligned with the goals of being the overall Voice of the Customer at the company, optimizing processes, maximizing net retention, and fixing bugs.

Requirements

• A customer-first mindset with strong empathy and ownership
• 1–3 years of experience in technical or product support roles
• Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
• An AI power user, you are comfortable working with multiple agents at once and are excited for AI's future
• Familiarity with modern web technologies (APIs, web services, JSON), and comfort with scripting or debugging tools.
• Strong analytical and data-driven problem-solving skills
• Experience managing and triaging customer issues, feature requests, or product-related escalations
• Proactive approach to identifying gaps, proposing solutions, and improving team workflows

Benefits

• Real growth and transparent career development opportunities
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package.
• A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.