Front Desk Night Host (Casual) for The Goodwood Hotel

We are seeking a Casual Night Front Desk Host to join our friendly Hotel team at The Goodwood Hotel. As the welcoming face of the hotel overnight, you will ensure guests receive outstanding service, support, and care throughout their stay.

Responsibilities:

• Deliver a warm and professional welcome to guests throughout the night
• Manage guest check-ins, check-outs, and overnight enquiries
• Support with luggage, guest requests, and room service delivery as required
• Ensure guest needs are anticipated and exceeded wherever possible
• Handle guest feedback, queries, and complaints with confidence and professionalism
• Complete overnight administrative tasks accurately and efficiently
• Maintain a safe, welcoming, and professional environment for guests and colleagues

Requirements:

• A passion for hospitality and exceptional customer service
• A positive, friendly, and proactive approach
• Excellent communication skills
• Strong organisational and multitasking abilities
• Confidence working independently and making decisions
• Great attention to detail
• Previous customer-facing experience is desirable, ideally within hospitality, leisure, or retail

Benefits:

• Gym access to Goodwood Health Club facilities
• Complimentary event tickets after 3 months service
• Employee discounts on Goodwood products and services
• Staff events, including Christmas 'Blow Out', Duke's Garden Party, and more
• Length of service awards
• Annual bonus scheme
• Health cash plan
• Wellbeing programme
• Reduced ticket prices for Forest School
• Recommend a friend scheme with up to £1,500 reward