Description
The Senior Manager, Change Management is responsible for leading change strategy and execution for large-scale strategic initiatives across Marketing & Communications, a 700+ person organization.
This role designs and executes change strategies that drive adoption, readiness, and sustained behavior change across people, process, and technology transformations.
The Senior Manager partners closely with MarComm leaders, program teams, and functional and business stakeholders to assess change impacts, build stakeholder alignment, manage resistance, and enable successful delivery of initiatives.
Key Responsibilities
- Own the change strategy and roadmap , develop and execute change approaches, translating business needs into clear change objectives, plans and measurable outcomes.
- Drive impact and readiness assessment , translate future-state process and technology designs into people/process/behavior impacts, run structured impact and readiness assessments by stakeholder group, and maintain an impact heat map across the 700+ person org.
- Own sponsorship and stakeholder alignment , build and run sponsor engagement plans, coach MCLT and senior leaders on visible sponsorship, act as trusted advisor on complex change, and align initiative leads on impacts and priorities across teams.
- Direct enablement and training strategy , deliver role-based training and job aids with enablement and training partners, keeping messaging consistent without overloading the business.
- Define and track change effectiveness , set adoption/usage/value-realization metrics and reporting routines that give leaders visibility into what's working and where to intervene.
- Embed change into PMO governance , make change risk and readiness a standing input to program reviews, with one methodology applied consistently across initiatives.
- Build reusable change infrastructure , playbooks, tools, and templates that drive consistency and efficiency across the org.
Required Qualifications
- 5-7+ years in change management or organizational effectiveness, ideally in marketing, communications, or creative operations
- Proven track record owning change independently (not as part of a larger change team) at comparable scale
- Executive-level stakeholder management; influence without authority across a large, distributed team
Preferred Qualifications
- Prosci/CCMP certification preferred; strong process mapping and business-analysis skills
What's in it For You?
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.