Description
At Weave, we empower small businesses across the country to unify, modernize, and personalize every customer interaction.
As our Payments & Upsell Revenue Enablement Manager, you will be the driving force behind how our revenue teams learn, communicate, and deliver value across our fastest-growing product lines.
In this role, you will diagnose skill and behavior gaps, design interactive training programs, and partner directly with cross-functional leadership to turn product knowledge into measurable revenue growth.
If you are an inspiring communicator who loves solving complex problems and helping others succeed in a collaborative, fast-paced environment, you will thrive on our team.
Responsibilities
- Communicate and coordinate with leadership to proactively identify mindset, skillset, and toolset challenges and the metrics associated with our payments and upsell products and services.
- Conduct live training and presentations for individuals and in large groups.
- Develop and deliver training programs to onboard and upskill the revenue team, focusing on product knowledge, customer retention, sales, and customer experience.
- Create impactful content, including presentations, case studies, product demos, process documentation, and more to support customer-facing teams.
- Collaborate with Product, Marketing, Onboarding, Sales Operations, sales leadership, and customer success teams to align efforts, improve customer sales and retention, and refine enablement initiatives.
- Analyze payments products and services performance to proactively identify gaps, implement data-driven improvements, and ensure quality in customer interactions.
- Stay informed on industry trends, competitors, and customer needs to shape effective revenue team enablement strategies.
Requirements
- 2+ years of experience in revenue enablement (sales, CX)
- 2+ years training in group settings
- Bachelor's degree or equivalent work experience
- Background in payments products and services
- Experience in building certification programs
- Experience working with cross-functional teams and driving adoption of new tools and processes
- Proficient project management skills
- Proficient in Google/Microsoft Suite (Slides, Sheets, Forms, Docs, etc.)
Nice to Have
- PMP certification
- Sales experience
- Proactive and adaptive mindset
- Skills in Seismic or other LMS/content management platforms
- Salesforce proficiency