Claims Executive

Howden is seeking a Claims Executive to join their established Claims team. As a Claims Executive, you will manage commercial insurance claims from notification through to settlement, acting as a trusted adviser to clients throughout the claims process. You will work closely with brokers, insurers, loss adjusters, and other stakeholders to achieve timely and effective claim resolution.

Responsibilities:

• Manage commercial insurance claims from notification through to settlement, including larger, more complex or contentious losses.
• Act as a trusted adviser to clients, providing guidance and support throughout the claims process while delivering a high-quality claims experience.
• Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.
• Visit clients following significant losses to investigate circumstances, gather information and help build robust claims submissions.
• Negotiate with insurers to secure the best possible settlement in line with policy coverage.
• Partner closely with a Claims Handler to deliver a seamless and efficient service to clients.
• Build strong working relationships with clients and colleagues, helping to support retention and strengthen our client proposition.

Knowledge:

• Strong understanding of commercial insurance policies, coverage types and claims procedures.
• Previous commercial claims experience within an insurance brokerage environment.
• Strong client relationship management experience.

Skills:

• Excellent analytical, problem-solving and decision-making skills.
• Strong communication, negotiation and stakeholder management skills.
• Customer-focused approach with the ability to build trusted client relationships.
• Ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment.
• Confident and resilient when handling complex or contentious claims.
• Demonstrates empathy and professionalism when supporting clients through difficult claims situations.

Qualifications:

• GCSE Maths and English (or equivalent).
• A Levels (desirable).
• CII qualifications or working towards CII (desirable).

What do we offer in return?

• A career that you define.
• We're looking for individuals who share the same values as us:
• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.