Description
This is a senior-level role within our Sports Claims Division, acting as a key liaison between clients and insurers to ensure claims are handled efficiently, accurately, and in line with regulatory standards.
You will lead all aspects of intricate claims processes, provide outstanding service, and encourage positive connections with partners throughout the organization.
The key task will be addressing liability claims, as well as aiding in property and personal accident matters.
Responsibilities
- Leading and resolving liability claims with clients, insurers, and third parties.
- Preparing and presenting claims documentation to underwriters and responding to technical queries.
- Maintaining accurate and up-to-date records on internal systems.
- Leading negotiations on claims settlements to achieve efficient outcomes for clients.
- Supervising delegated authority contracts and ensuring efficient management.
- Providing expert mentorship and updates to clients throughout the claims process.
- Contributing to internal projects and supporting wider team objectives.
- Ensuring compliance with legal, regulatory, and company procedures.
- Being responsible for the processing of collections, payments, and related data.
- Building and maintaining positive relationships with clients and internal stakeholders.
Requirements
- Strong experience in handling liability claims, ideally within an international broker.
- Solid understanding of insurance principles and the claims-handling process.
- Familiarity with London market operations (Lloyd’s and company markets).
- Excellent interpersonal and communication skills.
- Highly organised with the ability to manage multiple priorities and deadlines.
- Confident working independently and making informed decisions.
- Commercially aware with strong analytical and problem-solving skills.
- Proven ability to build and maintain professional relationships.
- Experience mentoring or supporting less experienced team members.
- A collaborative team player with a proactive approach.
Qualifications
- Educated to A-Level standard (grades A–C or equivalent).
- Progression toward professional qualifications (e.g. CII) is desirable but not crucial.
What we offer
- A career that you define.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
- We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.