Claims Handler

Howden is seeking a Claims Handler to join their Stourbridge team. As a Claims Handler, you will play a vital role in delivering detailed and efficient claims service to clients. You will manage a portfolio of motor and non-motor claims from start to finish, ensuring the best possible outcome for customers.

Responsibilities:

• Handle commercial claims from start to finish, demonstrating expertise in insurance policies, coverage types, and claims procedures.
• Collaborate with different teams and external vendors to facilitate timely and efficient claims resolution.
• Apply analytical skills to analyse claims data, identify trends, and develop strategies to reduce risk and enhance claims management processes.
• Foster positive relationships with clients, brokers, insurers, and industry partners to improve customer satisfaction.
• Stay ahead of industry trends, regulatory changes, and emerging technologies to drive innovation in claims handling processes.
• Present reports and presentations highlighting key performance indicators.
• Conduct on-site visits to clients in the event of a loss, investigating circumstances and building robust claims.
• Negotiate with insurers to secure the best possible settlement terms under the policy.

Knowledge:

• Strong understanding of commercial insurance policies, coverage types, and claims procedures.
• Brokerage experience is essential.
• Minimum of 18 months experience in a similar claims role.
• Exposure to using Acturis is desirable.
• Expertise in client relationship management is crucial.
• Understanding of general and legal principles of insurance is necessary.
• Familiarity with relevant regulatory and legal frameworks is important.

Skills:

• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-focused approach.
• Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment.
• Confidence, assertiveness, and resilience under pressure.
• Experience in providing care, offering emotional support, guidance, and reassurance to clients in difficult or distressing situations.

Qualifications:

• GCSE Maths and English (or equivalent).
• A level qualification is desirable.
• Cert CII - desirable.

What do we offer in return?

• A career that you define.
• We're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.