Description
As a GrabMart & GrabMall Intern, you will support the testing, rollout, and improvement of GrabMart & GrabMall products and features.
You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions.
This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business.
As a GrabMart & GrabMall Intern, you will be at the heart of our commercial operations.
You will be responsible for the end-to-end merchant journey: from identifying and onboarding exciting new partners to managing and optimizing the performance of our existing merchant base.
Day-to-Day Activities:
- New Partner Acquisition: Identify high-potential merchants, lead the outreach process, and present the GrabMart & GrabMall value proposition to bring them onto the platform.
- Merchant Account Management: Act as a point of contact for existing partners, helping them optimize their digital storefronts, improve operational health, and participate in growth-driving marketing campaigns.
- Onboarding Excellence: Support the end-to-end activation process, ensuring merchant catalogs are correctly set up and partners are fully trained to manage their orders effectively.
- Performance Tracking: Monitor merchant metrics to identify areas for improvement and provide actionable advice to help partners increase their sales on GrabMart & GrabMall.
- Market Insights: Conduct research on local retail trends and competitor movements to help the team refine our expansion and retention strategies.
Qualifications:
- Current University Student: Pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong Communication Skills: You are comfortable reaching out to new people, pitching ideas clearly, and building professional relationships.
- Proactive Attitude: You are a self-starter who is eager to take ownership of tasks and follow through until they are completed.
- Adaptable & Fast Learner: You thrive in fast-paced environments and can quickly master new tools, processes, and product features.
- Analytical Mindset: Comfortable using Google Sheets or Excel to track progress and interpret basic business data.
- Fluency in English: Essential for effective communication and negotiation with our diverse merchant partners.