Description
We are seeking a Patient Pathway Officer to join our team at North Middlesex University Hospital, part of the Royal Free London NHS Foundation Trust. The successful candidate will have day-to-day responsibility for providing a high-quality reception and clerical service to the outpatient clinics.
The post holder will be responsible for:
- Booking patients for follow-up appointments onto the computer system
- Updating demographic details
- Completing outcomes of clinics and accurate recording of 18-week pathways
- Generating DNA letters to patients and GPs
- Dealing with telephone and face-to-face enquiries from staff groups, patients, relatives, and carers
- Communicating verbally in a sensitive and caring manner at all times
- Planning and organising workload to ensure service delivery is maintained and met to specialist delivery directives
- Working flexibly as part of a team and cross-covering other staff across the service
- Being proactive in supporting the changing demands within the service likely to impact on administrative services
- Following disaster recovery procedures in the event of hospital system failure
- Providing support for junior staff as required
- Tracking case notes and other documentation in line with trust protocols
- Collecting notes from medical records as needed
- Reporting any service/performance shortfalls to Team Leaders and working as part of a team to address such areas
The salary for this role is £30,142 per annum, including HCAS.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.