Description
We are seeking a Customer Support Representative to join our team in Taipei, Taiwan.
As a Customer Support Representative, you will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website, perform data and research functions, and provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints, identify and escalate priority issues, and route calls to the appropriate resource when necessary.
Responsibilities:
- Provide accurate and timely responses for inquiries coming through email and live chat support channels
- Filter content from the client's website
- Perform data and research functions
- Provide support through known basic troubleshooting techniques
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Route calls to the appropriate resource when necessary
- Document all information on customer interaction according to standard operating procedures
- Meet and exceed client mandated KPI's (Key Performance Indicators)
- Ensure consistent performance based on a continuous improvement model
- Keep all login and passwords confidential
- Participate in all internal and external mandated trainings and/or seminars
- Maintain knowledge of functional area and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
What We Offer:
- Competitive industry salaries
- Comprehensive benefits packages
- People First culture
- Opportunities for internal mobility and professional growth