Description
We are seeking a Customer Support Representative to join our team in Taipei, Taiwan.
As a Customer Support Representative, you will provide support to clients through inbound and outbound calls, email, and live chat support channels. Your responsibilities will include:
- Providing accurate and timely responses to customer inquiries
- Filtering content from the client's website
- Performing data and research functions
- Providing support through basic troubleshooting techniques
- Managing and resolving customer complaints
- Identifying and escalating priority issues
- Routing calls to the appropriate resource when necessary
- Documenting all information on customer interactions according to standard operating procedures
- Meeting and exceeding client-mandated KPIs
- Participating in internal and external mandated trainings and seminars
- Maintaining knowledge of functional area and company policies and procedures
We offer competitive industry salaries and comprehensive benefits packages, including:
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Inclusive and positive work environment
At TaskUs, we prioritize our employees' well-being and offer a range of benefits to support their health and happiness.