Description
We are seeking a dedicated individual to join our innovative Inside Presales Technical Consultants (TC) team as a Print Inside Presales Consultant with French language skills.
As an Inside Presales Technical Consultant, you will provide technical presales support for the HP Commercial portfolio of Print products, services, and solutions. You will serve as a trusted advisor to customers, partners, and sales professionals.
Key Highlights:
- Continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions.
- Native level of proficiency in French language required.
Mission of the Inside Presales Technical Consultant (TC): Support sales opportunities by providing technical guidance through various communication channels. Assist End-User sales and Channel teams in navigating Print products, solutions, and services.
Responsibilities:
- Provide technical recommendations, direction, and guidance on HP Print offerings.
- Respond to and track technical questions from internal or external requestors.
- Present the advantages of HP’s Print products and solutions.
- Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
- Support sales opportunities with in-depth technical understanding of HP’s offerings.
- Provide support on the status of technical and environmental regulations.
- Deliver trainings to other departments about Print products and solutions.
- Manage technical escalations and provide proactive technical updates to the sales community.
- Collaborate with various technical resources as needed.
- Maintain a high level of service quality and total customer experience (TCE).
Knowledge/Skills Required:
- Native proficiency in spoken and written French language, and advanced proficiency in English.
- Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
- Current experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Self-motivated with the ability to operate with minimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
- Typically, minimum 3 years of relevant work experience.
What we offer:
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities.
- An attractive benefits package including Health & Life insurance, lunch at reduced prices, HP product discount, and more.
- Work-life balance / flexible working hours.
- Various global business networks and volunteering opportunities.