Description
We are seeking an exceptional Executive Assistant to serve as a trusted partner to the Senior Vice President of Mastercard Software Builders Experience (MSBX). This role involves managing priorities, schedules, and communications for the SVP, as well as driving operational excellence and leadership engagement across a global organization.
Responsibilities:
- Serve as a trusted partner to the SVP, managing priorities, schedules, commitments, and executive communications.
- Proactively manage a complex global calendar across multiple time zones, ensuring strategic alignment of meetings and priorities.
- Anticipate scheduling conflicts, prepare recommendations, and optimize executive productivity.
- Coordinate and support executive staff meetings, leadership reviews, town halls, and strategic planning sessions.
- Manage, triage, and prioritize executive communications.
- Identify urgent items, required decisions, approvals, and escalations.
- Draft responses on behalf of the executive when appropriate.
- Maintain follow-up trackers to ensure commitments are completed.
- Surface issues requiring executive attention while filtering noise.
- Drive preparation and follow-up for executive meetings, ensuring action items, decisions, and commitments are captured and tracked to completion.
- Coordinate organization-wide meetings, leadership offsites, and team events.
- Develop executive briefings, presentations, reports, and communications for senior leadership audiences.
- Support business reviews, operating rhythms, and organizational planning activities.
- Act as a key liaison between the SVP and internal and external stakeholders.
- Build strong relationships with executives, chiefs of staff, executive assistants, and business partners across Mastercard.
- Facilitate clear communication and efficient follow-through across multiple teams and initiatives.
- Manage sensitive and confidential information with the highest level of discretion and professionalism.
- Coordinate domestic and international travel, itineraries, expenses, and logistics.
- Assist with budget tracking, forecasting, and organizational administration.
- Maintain organizational records, leadership materials, and operational documentation.
- Support special projects, executive initiatives, and strategic priorities as assigned.
Requirements:
- 7+ years supporting senior executives in a complex corporate environment.
- Experience supporting Vice President, Senior Vice President, or C-level leaders.
- Proven track record managing highly complex calendars and executive priorities.
- Experience coordinating large-scale leadership meetings, offsites, and organizational events.
- Strong business communication and executive presentation skills.
Preferred Experience:
- Experience supporting technology or engineering organizations.
- Experience working within global, matrixed organizations.
- Bachelor's degree preferred.
Skills:
- Exceptional organizational and prioritization skills.
- Outstanding written and verbal communication abilities.
- Expert proficiency with Microsoft 365 (Outlook, Teams, PowerPoint, Excel, Word).
- Proficient in using Microsoft Co-Pilot, cowork.
- Ability to handle confidential information with professionalism and discretion.
- Strong attention to detail and follow-through.
- Ability to operate independently with minimal direction.
- Excellent problem-solving and decision-making capabilities.