Description
The TA Lead is a critical leadership role responsible for driving the execution of recruitment strategies and ensuring the delivery of high-quality talent to meet business needs. You will lead a team of recruiters, providing guidance, performance management, and operational oversight.
Key Responsibilities
- Team Leadership & Performance Management:
- Lead daily team meetings to align on goals, priorities, and flag potential risks.
- Conduct weekly 1:1s with recruiters to provide personalized feedback, address concerns, and facilitate career development.
- Perform weekly, monthly, and yearly performance reviews, analyzing team results against goals and implementing improvement plans.
- Lead the annual goal-setting process for direct reports, ensuring objectives are aligned with organizational targets.
- Operational Oversight & Reporting:
- Oversee EOD Recruiter Reports and Americas Updates, tracking efficiencies like show rates, hires, and rejection reasons.
- Validate the accuracy of PBI Dashboards and reporting, ensuring any discrepancies are corrected promptly.
- Set up and audit ramp plans, ensuring all information for upcoming classes is accurate and the team is ready for execution.
- Prepare data and lead Monthly Business Reviews (MBR) to present performance updates, celebrate successes, and set focus areas for the upcoming month.
- Quality Assurance & Compliance:
- Conduct regular interview shadow audits and recording reviews to ensure process compliance, profile qualification, and a high-quality candidate experience.
- Perform weekly audits of Workday Evergreen requisitions and TalkPush lead flows to ensure timely candidate contact and process integrity.
- Participate in calibration meetings and gather evidence for PowerUs audits to ensure adherence to Global Standard Operating Procedures (GSOPs).
- Stakeholder Management & Collaboration:
- Provide timely solutions for issues related to new hires, contracts, and expectations, maintaining positive relationships with all stakeholders.
- Participate in weekly Capacity Planning and Staffing Syncs with WFM and Ops to assess risks and commit to hiring needs.
- Attend feedback syncs with Operations to receive input on hired candidates and continuously improve the selection process.
- Strategic Initiatives & Onboarding:
- Lead the onboarding and integration of new TA team members, equipping them with the necessary knowledge and skills.
- Support and document the implementation of new initiatives or pilot programs.
- Monitor and redistribute Indeed credits and other recruitment tools to ensure optimal usage.
Evaluation Criteria
- Delivery Excellence: Meeting or exceeding fill rate progress and hiring requirements.
- Process Compliance: Satisfactory results in interview, ramp, and system audits.
- Team Engagement: Successful documentation of 1:1s and development interactions via internal tools.
- Stakeholder Satisfaction: Effective resolution of escalations and alignment with Ops/WFM commitments.
Qualifications
- Experience managing a team and in a recruitment-centered role.
- Strong analytical skills with the ability to interpret data and drive action plans.
- Excellent communication and stakeholder management abilities.
- Proficiency in recruitment systems (e.g., Workday, TalkPush, Power BI).
- Demonstrated ability to coach and develop a high-performing team.