Description
We are seeking a Branch Operations professional to join our team in Taipei.
As a Branch Operations team member, you will be responsible for ensuring timely, complete, and accurate processing of relevant information. Your key responsibilities will include:
- Monitoring and processing daily FX transactions, confirming details, executing transactions, and supporting smooth FX settlement across internal and external parties
- Performing daily reconciliations, investigating breaks, and escalating issues in a timely manner
- Responsible for regulatory reporting
- Participating in system enhancements and ad-hoc system testing for client's requests, market changes, or system upgrades
- Supporting client reporting and inquiries for FX transactions
- Supporting internal reporting and activities for audit and risk control purposes
- Providing reliable backup and support within the team if needed
- Maintaining and improving Standard Operating Procedures (SOPs), ensuring instructions are updated and followed
- Identifying opportunities to improve efficiency using data, automation, and practical AI tools
- Supporting early shifts for FX instruction management
In return, you can expect:
- Annual health checkups, with costs borne by the company (TWD 10,000 for those above 40 years old and TWD 5,000 for those under 40 years old)
- Employee Assistance Program (EAP) with free and confidential counseling and online work-life resources
- Annual leave entitlement
- Better maternity leave
To be successful in this role, you will need:
- A Bachelor's degree in Finance or Business Management related field
- At least 1 year of banking experience or custodian function, preferably
- Good knowledge of custody FX processes, applicable regulations, and FINI systems in the Taiwan market
- Excellent communication skills
- Demonstrated teamwork and collaborative working style
- Proficiency in Microsoft Office and English (written and spoken)
- Experience with digital transformation, process automation, and efficiency delivery
- Proficiency in workflow AI tools and a forward-thinking mindset
- Trust Operations Personnel License and Financial Ethics and Knowledge License