Description
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
As the Sr. Manager, Payroll Connection & Integration Support, you will lead our payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams.
Responsibilities:
- Coach & Develop Leaders: Directly manage, mentor, and build leadership bench strength across 2 Payroll Connection Managers and their underlying teams.
- Drive Vision & Strategic Alignment: Translate company strategy into actionable operational plans across complex money movement, and payroll synchronization flows.
- Payroll Partner Management & Escalations: Partner directly with external payroll providers and technology partners to manage complex escalations, perform joint root-cause analyses on recurring integration issues, and establish long-term resolutions.
- Operational Excellence & Performance Monitoring: Own high-level metrics for SLA adherence, quality, accuracy, and cycle times.
- Cross-Functional Strategic Partnership: Build collaborative relationships with leaders in Customer Success & Operations, Sales Activations, Product & Engineering, and Sales.
- Risk Management & Controls: Maintain a rigorous control environment across all payroll transaction lifecycles.
- Client Experience & Root Cause Analysis: Foster a client-first mindset that looks beyond vanity metrics to evaluate true customer experience.
- Process Optimization & Innovation: Drive a culture of innovation by identifying and scaling opportunities for workflow automation, process standardization, and system enhancements to maintain a lean operational footprint.
- Change Leadership & Executive Reporting: Lead teams through rapid organizational and technological change with clarity and empathy.
Requirements:
- Experience: 4+ years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS, with 2+ years specifically managing other People Managers/Leaders.
- Domain Expertise: Deep understanding of payroll integration (APIs, SFTP, file feeds), transaction lifecycles, money movement processes, and operational risk controls within regulated environments.
- Project Management: Demonstrated track record of leading complex operational initiatives that include integration enhancements, operational decisions and governance frameworks; and multi-phased migration plans from strategy through execution.
- Leadership Development: Proven track record of developing direct-report managers, setting clear expectations, managing performance, and building high-performing operational teams.
- Data-Driven Decision Making: Demonstrated ability to leverage complex data reports, staffing models, and SLA metrics to drive strategy and prioritize trade-offs.
- Cross-Functional Influence: Exceptional ability to partner with cross-functional leadership (Sales, Product & Engineering, Implementation, CS) to align on shared goals and advocate for operational priorities.
- Change & Process Management: Experience designing end-to-end operational improvements, scaling processes, and leading large teams through organizational change.
Nice to Have:
- Bachelor's degree in Business, Finance, Accounting, or a related field.
- Direct experience with 401(k) recordkeeping systems, payroll integrations, or complex financial reconciliations.
- Formal certification in process improvement methodologies (Lean, Six Sigma) or continuous improvement frameworks.
- Experience in high-growth, fast-paced fintech environments.
Compensation:
- The base salary for this position spans $135,000 - $145,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.
Benefits:
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.