Description
NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services.
Your opportunity for impact: You will protect NetDocuments' recurring revenue stream, help grow our customers' annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction.
What your contributions will be:
- Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals
- Comfortability with the pressure of meeting and exceeding quarterly renewal quotas
- Accurately forecasting, with explanation, your renewal portfolio to your manager
- Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads
- Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success
- Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers
Key skills and competencies:
- High level of attention to detail with a moderate comfortability in working with numbers; reviewing and interpreting B2B customer SaaS software contracts is a plus
- Multi-tasking and problem-solving skills will be helpful. Willing to adapt and be agile as needed in a new and growing department
- Good written and verbal communication skills as you will communicate and present in various forms to customers, teammates and your manager on a daily basis
- Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department
Required Education and Experience:
- Bachelor's degree in business, marketing, or related field. This is not required but preferred.
- At least 5 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service
- At least 3 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool
- Good numeracy skills, including intermediate or better familiarity with MS Excel
Benefits:
- 90% of healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with no vesting period
- Potential for twice a year merit increases
- Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
- Authenticity and accountability from leadership
- Connection, access, and mentorship from exceptional leaders
- Growing company with opportunities for advancement
Compensation Transparency: The annual compensation range for this position is: $60,000 - $70,000 + 20% variable