Description
About the Role:
We are looking for an AIOps Product Manager to lead the development of S&P Global's enterprise AIOps platform and strategy. You will own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes.
Responsibilities and Impact:
- Own and execute the AIOps product roadmap
- Translate operational needs into clear product requirements
- Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors
- Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency
- Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders
What We're Looking For:
Basic Required Qualifications:
- 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles
- Strong understanding of AIOps concepts
- Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
- Expertise in Machine Learning, Generative AI, and Cloud Infrastructure
Additional Preferred Qualifications:
- Experience with enterprise observability and AIOps platforms
- Familiarity with cloud-native platforms, Container orchestration systems, distributed systems, service mapping, and telemetry standards
- Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks
- Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering
What's In It For You:
- Health & Wellness: Health care coverage designed for the mind and body
- Flexible Downtime: Generous time off helps keep you energized for your time on
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
- Invest in Your Future: Competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
- Family Friendly Perks: Perks for your partners and little ones, too
- Beyond the Basics: Retail discounts to referral incentive awards