Appeals & Representation's Officer

We are seeking an Appeals & Representation's Officer to join our Customer Service team at Southwark Council. As an Appeals & Representation's Officer, you will investigate and respond to parking-related correspondence, prepare evidence, and represent the Council at London Tribunals.

Key Responsibilities:

• Investigate and respond to parking-related correspondence, including challenges, representations, and appeals against Penalty Charge Notices
• Prepare evidence and represent the Council at London Tribunals
• Process parking permit and suspension applications
• Deliver excellent customer service by dealing with enquiries relating to parking enforcement, permits, suspensions, and parking payment services
• Manage and prioritise workloads to meet performance targets, quality standards, and statutory deadlines
• Support service improvement by identifying trends, escalating issues, and ensuring parking processes and procedures remain compliant
• Provide guidance and support to colleagues

What We're Looking For:

• Experience of delivering high-quality customer service and handling enquiries in a professional, confident, and customer-focused manner
• Strong written and verbal communication skills
• Ability to interpret and apply legislation, policies, and procedures
• Excellent organisational skills, with the ability to manage competing priorities and meet deadlines
• Good attention to detail and problem-solving skills
• Experience of working collaboratively with colleagues, customers, and external stakeholders

Benefits:

• Competitive salary: GBP 39,915 - 46,422 per year
• Local government pension scheme
• Flexible working and home working options
• Extensive training and development opportunities