Description
The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages at the Allerton Library. The successful candidate will be a creative customer service expert with a passion for helping people explore resources.
Key Responsibilities:
- Provide circulation/reference service and instruction to library patrons of all ages using print, media, and digital resources.
- Answer questions from the public in person, over the telephone, and electronically.
- Perform community outreach to promote and increase public participation and use of library services.
- Assist in planning and delivering library programs for children, teens, and/or adults.
- Instruct patrons on the use of the Internet, computer applications, and other Library services.
- Assist with fines & fees management, collection development/weeding, reserves, and opening/closing procedures.
- Ensure patrons follow library policies and procedures.
- May take responsibility for the facility, staff, and operations in the absence of the Library Manager.
Requirements:
- Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background.
- Experience creating, conducting, and/or participating in community training, programming, and outreach preferred.
- Successfully demonstrated public service experience with the ability to work well with a diverse patronage.
- Demonstrated interpersonal, oral, and written communication skills.
- Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously.
- Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices.
Benefits:
- The Library values being helpful, resourceful, curious, and welcoming and inclusive.
- Work environment is a public service library.
- Physical duties include lifting up to 15 lbs., sitting and standing for periods of time, and daily use of a computer.