Waitress/Waiter - Cecconis

We are seeking a skilled Waiter/Waitress to join our team at Soho House in Barcelona.

As a Waiter/Waitress at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to deliver our steps of service with warmth and passion, from the first hello to taking orders, offering suggestions, and handling the bill.

Main Duties:

• Provide warm, friendly, and efficient service according to our steps of service
• Follow our full allergy procedure to ensure the safety of our members, guests, and team
• Possess a strong understanding of food and drink menus to make recommendations, pairings, and accommodate specific requests
• Run food from the kitchen and drinks from the bar to tables when needed
• Ensure correct table maintenance throughout the service journey
• Ensure all standard operating procedures are followed and implemented
• Provide accountability for designated section
• Report and resolve any complaints and handle all interactions with the highest level of hospitality and professionalism
• Provide the bill and process payment efficiently
• Clean and reset tables to accommodate walk-ins and reservations
• Perform opening and closing procedures, including setup and breakdown of stations
• Clean, sanitize, and maintain an organized working environment, ensuring all hygiene and safety standards are met
• Wear the correct uniform to standard and maintain the highest level of grooming standards
• Attend daily team briefings in preparation for shift, including any menu changes, specials, and tastings
• Supervise, guide, and train others as needed
• Attend Soho Learn trainings and events to enhance skills, knowledge, and passion
• Follow all company policies and procedures in relation to code of conduct, health & safety, security, and confidentiality
• Support the team as needed on an ad-hoc basis
• Develop and maintain positive, productive, and professional relationships with the team, treating everyone with kindness and respect

What We Are Looking For:

• Up to 2 years' experience in a busy high-profile venue
• Natural flair for first-class service
• Reliable, friendly, and happy to be a key part of the team that strives for success
• Passion for food, drink, and hospitality
• Strong attention to detail
• Excellent customer service
• Fluent in English or Spanish
• Organized and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Benefits:

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% team discount on food & drink, 7 days a week
• Team room rates; any bedroom, any house, $100 a night
• Birthday day off
• Discount on Cowshed products and Soho Home (up to 20%)
• Cookhouse & House Tonic: our cookhouse & tonic programs offer unique food and drink training, events, and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance, and much more