Auditor Noturno - Hotel Midscale BH

We are Accor, a world-leading hospitality group. As a Night Auditor at our Midscale Hotel in Belo Horizonte, you will play a crucial role in ensuring the smooth operation of our front desk and providing exceptional service to our guests.

Responsibilities:

• Verify compliance with company processes, procedures, and routines
• Greet guests and clients in person and via phone, providing general information
• Manage check-in and check-out processes, including invoice verification and payment reception
• Execute billing processes, self-control, and bank statement generation
• Update reservation information in our system
• Offer and operate our loyalty program according to established standards
• Perform IT backups and server procedures
• Handle emergency situations and contact responsible personnel when needed
• Resolve conflicts and manage critical situations with guests
• Conduct maintenance and security checks in hotel areas
• Guide message officers and reception assistants
• Provide telephone service according to brand standards
• Organize and maintain area files
• Perform shift handovers according to established procedures
• Carry out other related activities as required

Qualifications:

• Currently pursuing a degree in Hospitality, Tourism, or a related field
• Knowledge of Microsoft Office and internet applications
• Intermediate English language skills

Preferred Qualifications:

• Completed degree in Hospitality, Tourism, or a related field
• At least 1 year of experience in the role or industry
• Fluent English language skills
• Intermediate Spanish language skills

Benefits:

• Professional growth opportunities through training and development programs
• Inclusive work environment with equal opportunities
• Meaningful work creating memorable experiences for guests
• Personal recognition and appreciation for contributions

Working Conditions:

• 12x36 shift schedule