Visitor Experience Associate – Bars

As a Visitor Experience Associate – Bars at Guinness Open Gate Brewery London, you’ll deliver memorable guest experiences through warm hospitality, confident storytelling and excellent product knowledge.

You’ll be responsible for:

• Welcoming guests, understanding their needs and creating engaging, memorable experiences for visitors from diverse backgrounds
• Operating the bar effectively throughout each shift and maintaining consistently high standards of service, beer quality and presentation
• Bringing the Guinness story to life through confident, accurate storytelling, beer tastings and Guinness pouring experiences
• Building and maintaining knowledge of Guinness products, heritage and visitor experiences, and sharing that knowledge with guests and colleagues
• Making relevant, guest-focused recommendations, including premium experiences, products, STOUTies and additional drinks where appropriate
• Responding to guest questions or concerns professionally and identifying ways to improve the visitor journey
• Working closely with colleagues to support smooth daily operations, share knowledge and help new team members build confidence
• Following operational procedures, safety standards and company policies, and ensuring the bar is closed down effectively to brand standards

The ideal candidate will have:

• A genuine passion for delivering excellent customer or guest experiences
• Strong communication and interpersonal skills, with confidence engaging people from different cultures and backgrounds
• A proactive, solutions-focused approach and the ability to respond positively to guest needs
• The ability to work effectively as part of a team in a fast-paced, changing environment
• Flexibility to work evenings, weekends and during peak visitor periods
• Experience in hospitality, tourism, retail, entertainment or visitor attractions is helpful

In return, we offer a highly competitive rewards and benefits package, including contemporary work-life balance policies and wellbeing activities, annual merit increases, annual bonus, subsidised gym membership, contributory pension scheme with an employer contribution of up to 14%, share options and product allowance.