Visitor Experience Associate – Bars

As a Visitor Experience Associate – Bars at Guinness Open Gate Brewery London, you’ll deliver memorable guest experiences through warm hospitality, confident storytelling and excellent product knowledge.

You’ll help the bar run smoothly and uphold Guinness standards, building guest connection while supporting visitor satisfaction and commercial performance.

Responsibilities include:

• Welcoming guests, understanding their needs and creating engaging, memorable experiences for visitors from diverse backgrounds
• Operating the bar effectively throughout each shift and maintaining consistently high standards of service, beer quality and presentation
• Bringing the Guinness story to life through confident, accurate storytelling, beer tastings and Guinness pouring experiences
• Building and maintaining knowledge of Guinness products, heritage and visitor experiences, and sharing that knowledge with guests and colleagues
• Making relevant, guest-focused recommendations, including premium experiences, products, STOUTies and additional drinks where appropriate
• Responding to guest questions or concerns professionally and identifying ways to improve the visitor journey
• Working closely with colleagues to support smooth daily operations, share knowledge and help new team members build confidence
• Following operational procedures, safety standards and company policies, and ensuring the bar is closed down effectively to brand standards

Requirements:

• A genuine passion for delivering excellent customer or guest experiences
• Strong communication and interpersonal skills, with confidence engaging people from different cultures and backgrounds
• A proactive, solutions-focused approach and the ability to respond positively to guest needs
• The ability to work effectively as part of a team in a fast-paced, changing environment
• Flexibility to work evenings, weekends and during peak visitor periods
• Experience in hospitality, tourism, retail, entertainment or visitor attractions is helpful
• Knowledge of Guinness, Irish culture, tourism or storytelling, and experience supporting or mentoring colleagues, would also be an advantage

Benefits:

• Contemporary work-life balance policies and wellbeing activities
• Annual merit increases (performance based)
• Annual bonus (performance based)
• Subsidised gym membership
• Contributory pension scheme with an employer contribution of up to 14%
• Share options
• Product allowance