UKG Technical Analyst

ABM UK is seeking a highly skilled UKG System Analyst to support and optimise the organisation's workforce management system.

This role will focus on the implementation, configuration, support, and continuous improvement of UKG Pro Workforce Management (Dimensions) across UK and Ireland.

The UKG System Analyst will act as a subject matter expert (SME), responsible for delivering high-quality system configurations, integrations, data migrations, and reports.

Key Responsibilities

• Act as Subject Matter Expert for UKG Pro (Dimensions), advising on best practices and system capabilities.
• Lead system configuration, implementation, testing, and post-go-live support for new country rollouts and system upgrades.
• Support User Acceptance Testing (UAT), System Integration Testing (SIT), and payroll cycle testing.
• Manage data cleansing, validation, and migration activities to maintain system accuracy and integrity.
• Troubleshoot and resolve complex technical and functional issues, including integrations, device configurations, and scheduling modules.
• Provide business-as-usual (BAU) system support while driving enhancements and process improvements.
• Document business requirements, system configurations, and process maps in collaboration with business analysts and key stakeholders.
• Deliver user training, knowledge transfer, and hypercare support post-implementation.
• Ensure compliance with GDPR, ITIL, and change management processes.

Requirements

• Minimum 5 years' experience implementing and supporting UKG Pro Workforce Management (Dimensions).
• Strong technical expertise in workforce management modules including Timekeeping, Scheduling and Forecasting.
• Proven experience delivering implementations, system upgrades, and multi-country rollouts.
• Experience in leading UAT, SIT, payroll testing cycles, and successful transitions to BAU.
• Familiarity with HR/payroll system integrations (including Oracle, ADP).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent stakeholder engagement and communication skills, with experience working across HR, Payroll, IT, and vendor teams.
• Professional certifications desirable: PRINCE2, ITIL, UKG Dimensions training.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis