Description
We are seeking a Transportation Coordinator to join our Global Onsite Team located at a customer's premise in Singapore.
As a Transportation Coordinator, you will be responsible for the execution of day-to-day transportation operations and project alignment activities.
Key responsibilities include:
- Shipment tracking and tracing
- Incident research, identification, and escalation
- Incident root cause analysis
- Customer service
- Carrier performance reporting
- Metrics management
- Report updating and information dissemination
- Leading task/project-oriented meetings
Major duties and responsibilities:
- Identify opportunities and create project plans
- Take on assigned tasks and responsibilities to ensure task accomplishment
- Workload and workflow management
- Timely escalation resolution
- Participate/lead meetings with multiple teams and stakeholders
- Coordinate and build relationships between contract manufacturers, suppliers, and carriers
- Coordinate with multiple warehouses, carriers, contract manufacturers, suppliers, and service providers to manage exceptions and drive operations excellence
- Actively manage over, short, or delayed shipments according to escalation protocols
- Analyze performance data and identify process improvement opportunities
- Work with carriers and other service providers to ensure freight is delivered on-time
- Working knowledge of dispatch, track, and trace systems
- Create and provide presentations on carrier/vendor performance and operations review
- Support cost savings, consolidation, and on-time performance initiatives
- Ensure operational Key Performance Indicators are met
- Facilitate Standard Operating Procedures (SOPs)/Standard Work Instructions (SWI) creation and ensure documents are up-to-date
- Share drive file management
- GUTs ticket management
Qualifications:
- Bachelor's degree required, preferably in Supply Chain Logistics/Operation/International Business/Economics/Arts
- 5 years of transportation and logistics experience
- Fluent in English
- Strong, demonstrated working knowledge of Microsoft Office Business tools (Excel, Word, PowerPoint, etc.)
- Demonstrated knowledge of international transportation
- Dynamic personality; comfortable speaking in public; accustomed to leading meetings with customers, vendors, and key stakeholders
- Multitask and re-prioritize work as needed
- Ability to anticipate issues/negative outcomes and work to resolve proactively
- Strong organizational, time management, and written/oral communication skills
- Ability to adapt in a dynamic environment
- Aptitude for learning new software applications and technology platforms
- Highly motivated, 'can-do,' results-driven attitude
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