Transcon Supervisor

Join Expeditors as a Transcon Supervisor in Aurora, CO. As a global logistics company, we make the world go round with our expertise in supply chain management.

Job Summary As a Transcon Supervisor, you will play a crucial role in ensuring smooth operations, building strong relationships with customers and service providers, and mentoring team members.

Responsibilities

• Review and support day-to-day quotations
• Allocate workloads within the team to ensure seamless operations during peak activity or staff absence
• Monitor workboards to meet internal KPIs, such as timely data entry
• Develop and maintain strong relationships with customers, service providers, and the Expeditors network
• Assist in retention calls and complete customer reviews with regular customers
• Monitor invoicing and BNP reports as needed
• Communicate proactively with the team to ensure awareness and understanding of policies and regulations
• Mentor agents, lead agents, and maintain a positive team attitude
• Implement new system changes and enhancements with the team
• Oversee compliance with Expeditors Operational Process Standards
• Assist the Manager with EPEs, goal setting, and monitoring development
• Audit new accounts and follow up on agent responsibilities
• Support the manager and sales department as needed

Physical Demands

• Use of standard office equipment, such as computers, phones, and fax machines
• Writing with pencil, pen, or marker
• Functions performed primarily while seated at a desk

Qualifications

• 4 years of industry-specific knowledge
• Inventory management and accounting knowledge
• Self-reflective and open to feedback
• Proven leadership attitude and background
• Effective interpersonal skills
• Good computer skills, including MS Excel and MS Word
• High School Degree or equivalent required
• Passed background check
• Must be 18 years of age or older
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment Visa
• Fluent in English, both written and verbal
• Ability to multi-task, prioritize, and remain focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organization skills
• Analytical with strong attention to detail
• Effective interpersonal skills
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last-minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Comfortable with numbers and basic mathematical skills
• Demonstrated strong work ethic and reliability
• Comfortable working in a professional business environment

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus