Transcon Manager

As a Transcon Manager at Expeditors, you will lead the team to achieve flawless operational execution, develop a strong and reliable team infrastructure, and drive efficiency, profitability, and growth.

Key Deliverables:

• Proactively monitor key metrics to achieve expected results
• Drive customer satisfaction through execution and transparency
• Relentless pursuit of efficiency driving capacity, productivity, and growth
• Revenue growth of 10% year over year
• Customer loyalty and retention

Responsibilities:

• Effectively manage and monitor service execution within the Transcon department
• Lead and assist in the relentless pursuit of efficiency and operational excellence
• Map and understand department process flow, constantly looking for areas to improve efficiency
• Actively participate in the optimization of systems and tools
• Make certain that client-specific instructions are understood at the desk level
• Ensure proper use of all Expeditors systems and tools
• Build and maintain strong relationships with service providers and customers
• Manage service provider program, ensuring high-level operational efficiency
• Stay current with developments and changes in regulations or company offerings

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field
• 4+ years of experience in logistics, supply chain, or transportation operations
• 2+ years of experience in domestic transportation
• 3+ years of supervisory experience
• Proven success in business development, customer engagement, and strategic relationship management
• Strong leadership skills, solid business acumen, and excellent analytical, project management, and problem-solving capabilities