Transcon Agent

As a Transcon Agent at Expeditors, you will maintain a heightened level of service to customers through efficient and timely execution of daily operations and data integrity.

Key responsibilities include:

• Ensuring smooth and timely shipment process flow
• Accurate and timely data entry into operational systems
• Tracking and tracing shipments
• Providing proactive and clear communication to internal and external customers
• Ensuring accurate and timely client billing and dispute resolution
• Understanding customer expectations to meet SOP and KPI requirements
• Ensuring compliance with company policies and external regulations
• Completing cross-training to support team coverage
• Professionally representing Expeditors to customers, service providers, and government agencies

Additional responsibilities include billing and accounting, financial control and compliance, and identifying areas for efficiency improvements.

The ideal candidate will be fully proficient with various software applications, have 10-key by touch skills, and be able to work independently with minimal supervision.

Expeditors offers excellent benefits, including paid vacation, holidays, flexible days, paid sick time, 401(k) retirement savings plan, employee stock purchase plan, medical, prescription drug, dental and vision coverage, health savings account, life and disability insurance, paid parental leave, dependent care flexible spending account, commuter benefit, employee assistance program, learning and development program, and educational assistance and reimbursement.