Training, Events and Commercial Operations Executive Manager

As the Training, Events and Commercial Operations Executive Manager, you will lead the integrated Training, Events and Commercial Operations functions within the Commercial organization. Reporting to the Commercial Operations Director, you will act as a strategic partner to Business Units and Commercial, Marketing, Medical and Access teams.

You will translate business priorities into capabilities, processes, solutions and services that strengthen execution excellence and maximize the effectiveness of customer-facing teams. This leadership role offers the opportunity to drive simplification, innovation, digital transformation and operational excellence while ensuring alignment with corporate priorities and global standards.

Key Responsibilities

• Lead the integrated strategy for Training, Events and Commercial Operations, ensuring alignment with business priorities and customer-facing effectiveness.
• Define and implement capability-building strategies for customer-facing teams and strategic internal functions, considering portfolio and pipeline evolution, and oversee onboarding, continuous learning and capability-development programs aligned with current and future business needs.
• Lead the Events strategy, governance and execution model, ensuring compliance, customer experience and operational excellence.
• Manage suppliers, agencies and strategic partners, driving service excellence, efficiency and value generation.
• Lead Commercial Operations, including CRM governance, Veeva and field force support services.
• Drive digital transformation, process simplification and automation, while establishing KPIs, service levels, adoption metrics and business-impact indicators.

Basic Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Marketing, Management, Life Sciences, Healthcare or a related field.
• Significant leadership experience within pharmaceutical or healthcare organizations.
• Experience leading Training, Events and Commercial Operations activities.
• Strong strategic thinking, people leadership and stakeholder-influencing capabilities.
• Experience in business transformation, change management and operational excellence.
• Knowledge of training models, CRM platforms, commercial operations and analytics.
• Advanced English proficiency, both written and spoken, with the ability to lead business discussions, deliver presentations, negotiate with suppliers and strategic partners, and collaborate effectively with regional and global stakeholder.

Preferred Qualifications

• MBA or postgraduate degree in Business, Marketing, Management or a related field.
• Experience supporting the evolution of commercial portfolios and pipelines.
• Experience managing suppliers, agencies or other third parties.
• Demonstrated ability to drive innovation, collaboration and execution excellence across multifunctional teams.