Trade Floor Support Engineer

We are seeking a Trade Floor Support Engineer to join our Information Technology organization at Millennium, a global alternative investment firm.

The successful candidate will serve as a primary technology contact for trading business units, delivering responsive support and ensuring a seamless end-user experience.

Responsibilities:

• Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix
• Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations
• Manage and communicate incidents, problems, and changes through ServiceNow
• Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement
• Troubleshoot basic network and telecommunications connectivity issues
• Partner with cross-functional teams on firmwide technology initiatives
• Assist with server and data center support as needed

Requirements:

• 5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies
• Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity
• Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management
• Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling
• Strong customer service, communication, and problem-solving skills

The estimated base salary range for this position is $100,000 to $175,000. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package.