Description
We are seeking an IT Support Specialist to cover the Europe Region. The successful candidate will provide effective second-line IT support to employees in the Edinburgh office, Manchester office, and EC India office, as well as support projects across the region.
Key responsibilities include:
- Providing second-line technical support to staff
- Diagnosing and resolving hardware, software, and operating system issues
- Supporting Microsoft Windows and Apple Macintosh operating systems
- Escalating complex technical issues to senior IT staff or external suppliers
- Ensuring proper recording, documentation, and closure of tickets
- Reporting back on issues and challenges to the regional IT Service Delivery manager
- Managing the e-waste process, aligned to the IT Asset Management process
- Collaborating and contributing to the broader IT goals
The ideal candidate will have:
- Previous experience in an IT support or technical support role
- Good knowledge of Microsoft Windows 11
- Experience supporting Microsoft 365, including Outlook, Word, Excel, and Teams
- Good understanding of computer hardware and peripherals
- Good communication and customer service skills
- Ability to prioritise workloads and manage multiple support requests
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Desirable skills include:
- Experience with Microsoft Active Directory and Entra ID
- Good knowledge of Apple Macintosh operating systems
- Familiarity with IT asset management and helpdesk ticketing systems
- Relevant IT qualifications such as CompTIA A+, Network+, or Microsoft certifications
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