Description
We are seeking a Technical Support Specialist to provide Tier 2 technical support and service activities for IQVIA's products and services to a designated client, group of clients or end users.
The successful candidate will assist in identifying and troubleshooting problems with software applications, recommend corrective action, and provide feedback based on client experiences to support product and process improvements.
Key responsibilities include:
- Providing technical support and service activities for IQVIA's products and services
- Identifying and troubleshooting problems with software applications
- Recommending corrective action and providing feedback to support product and process improvements
- Creating tickets, troubleshooting problems, and escalating complex technical issues
- Documenting known technical issues and providing resolutions/resolution plans
Requirements:
- Bachelor's Degree in Computer Science, a related field, or equivalent experience
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