Territory Manager

We are seeking a Territory Manager to lead 30-40 retailers and their teams in delivering ambitious goals for Shell Mobility Thailand.

As a Territory Manager, you will play a critical role in driving performance, ensuring all retailers and sites deliver to their potential, and simplifying initiatives from various teams to focus on the most relevant ones for each site.

Responsibilities include:

• Delivering territory sales scorecards, including volume targets, profit targets, and operational cost targets
• Monitoring site performance, advising retailers on Shell-recommended tools and processes, and developing business for mutual benefit
• Monitoring competitor activity and developing response strategies
• Supporting implementation of MBA 1.0 operating platform and revamp of the DO operating model

Accountabilities:

• Customers: Driving right behaviors for a 'Treated Like a Guest' experience, ensuring consistent delivery of Customer Commitment, and managing customer complaints
• HSSE: Developing and maintaining a strong HSSE culture within the territory, ensuring compliance with safety regulations and procedures
• People: Coaching, supporting, and advising retailers, ensuring they train and develop their staff
• Performance: Managing territory sales, network management, marketing, and handling franchisee/dealer issues
• Operational Excellence: Planning site visits, developing touring plans, and implementing actions to improve customer experience and brand metrics

Requirements:

• Graduate, preferably an MBA, with strong commercial acumen, analytical, and communication skills
• Previous sales experience preferred
• Track record of working independently and proactively, with compliance with Shell's HSSE and E&C standards
• Functional competences: Selling & Negotiating, Channel Management, Applying Customer Value Proposition, Commercial & Economic Acumen, Value Chain Understanding, Managing Customer Experience, Retail Site Operations