Technology Leader

We are seeking an experienced technology leader to provide strategic direction and end-to-end accountability for the stability, resiliency, governance, and supportability of a complex, business-critical technology estate.

The successful candidate will lead a multi-location organization of managers and engineers, represent RPE in senior executive and regulatory forums, and act as a hands-on, senior point of escalation for Operations Technology teams globally during high-severity incidents and significant business events.

Responsibilities

• Hands-on incident management: Take direct, hands-on ownership of major and high-severity incidents, leading technical bridges, coordinating cross-functional resolution efforts, and driving incidents through to restoration, root-cause analysis, and preventative follow-up.
• Global escalation point: Serve as a senior point of escalation for Operations Technology teams across the globe, providing leadership, decision-making, and technical direction during business-critical events.
• Leadership & governance: Provide leadership, governance, and strategic oversight across production management and operational support functions, setting standards and direction for multiple teams and managers across regions.
• Stability & resilience: Ensure the stability, resilience, and regulatory readiness of platforms that support key business and operational processes, embedding a stability-first, SRE-aligned operating model.
• Operational risk & control: Ensure effective execution of the Firm's operational risk and control framework, including change governance, production readiness, and readiness-for-business controls for new application onboarding.
• Business alignment: Align operational priorities with business objectives, partnering with engineering, product, and business leadership to strengthen service resilience and service quality.
• Regulatory readiness: Ensure operational practices meet regulatory expectations, representing RPE in steering committees, working groups, and control-verification activities.
• Continuous improvement: Drive long-term technology and operational improvements across incident and problem management, observability, monitoring, resiliency planning, automation, and toil reduction.
• Post-incident discipline: Own post-incident reviews and problem management, ensuring lessons learned are captured, remediation is tracked to closure, and recurring issues are systematically eliminated.
• People leadership: Build, mentor, and scale high-performing, geographically distributed teams; foster a strong one-team culture, succession planning, and reduction of key-person risk.
• Stakeholder engagement: Build and maintain relationships with senior business, product, engineering, infrastructure, vendor, and regulatory stakeholders across the region and globally.
• Operating model: Lead the evolution of the support operating model, ensuring consistent workflows, controls, and standards across locations and time zones.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Extensive experience (typically 15+ years) in production engineering, production management, or reliability engineering, including significant leadership at a senior level within financial services or a comparable regulated environment.
• Proven, hands-on incident management experience, including leading technical bridges and coordinating global resolution efforts for high-severity, business-critical incidents.
• Proven experience leading multiple teams and managers across regions, with strong people-management, organizational-scaling, and talent-development capability.
• Demonstrated ownership of mission-critical, revenue-impacting platforms, with end-to-end accountability for stability, resiliency, and supportability.
• Deep command of ITIL production management disciplines - incident, problem, change, and event/monitoring management.
• Strong grasp of operational risk and control frameworks, change governance, and regulatory compliance obligations.
• Exceptional, confident communicator, able to operate under high pressure and engage credibly with executive management and senior business stakeholders.
• Sound technical foundation across UNIX/Linux, scripting (e.g., Python, Shell), relational databases (e.g., DB2, Sybase, SQL, Snowflake), distributed and cloud platforms.

Desired skills

• Experience supporting financial industry systems across trading, operations, banking, or reporting platforms.
• Familiarity with the regulatory landscape across Asia, the US, the UK, and the EU.
• Experience driving reliability engineering, automation, and observability programs.
• Track record of delivering complex organizational transitions.
• Knowledge of SDLC and Agile practices.

What you can expect from Morgan Stanley

At Morgan Stanley, we offer a comprehensive range of employee benefits and perks, including opportunities for career growth and development.